Privacy Policy
Last Updated: March 14, 2026
Ironsharp Home Services ("we," "our," or "us") respects your privacy and is committed to protecting the information you provide through our website, chatbot, forms, and SMS communications.
1. Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Service address
- Information submitted through contact forms
- Information shared through chatbot conversations
- Technical information such as browser type, IP address, and website usage data
2. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide plumbing, drain, and HVAC service support
- Send appointment reminders and service updates
- Send SMS communications when you opt in
- Improve our website, chatbot, and customer service
3. SMS Communications
By providing your phone number through our website, chatbot, or forms, you consent to receive SMS messages from Ironsharp Home Services related to:
- Appointment confirmations
- Service updates
- Customer support
- Follow-up messages
- Occasional promotions or reminders, if applicable
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact us at:
We do not sell, rent, or share your phone number with third parties for their marketing purposes.
4. Chatbot Information
If you use our chatbot, we may store the information you provide to:
- Answer service questions
- Route your request
- Improve chatbot performance
- Follow up on your inquiry
Chatbot responses are for general informational purposes and may not always reflect final pricing, scheduling, or service availability.
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve performance and understand how visitors use the site. You can control cookie settings through your browser.
6. Third-Party Services
We may use trusted third-party tools to support our operations, including:
- CRM platforms
- SMS providers
- Chatbot software
- Scheduling tools
- Website analytics services
These providers may process information only as needed to support our business functions.
7. Data Security
We use reasonable safeguards to help protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.
8. Your Choices
You may contact us to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information, where applicable
Requests can be sent to ironsharp@yahoo.com.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Idaho Governing Law
This Privacy Policy is governed by the laws of the State of Idaho.